How it works
From your brief to your door, in four clear stages.
One point of contact from design to delivery, with quality controlled at every stage. Production in 8 to 10 weeks, door-to-door in 12 to 20 weeks depending on destination.
Weeks 1-2
01
Brief & Design
Weeks 3-10
02
Production
Weeks 11-12
03
Quality Control & Loading
Weeks 13 to 20 depending on destination
04
Shipping & Delivery
Weeks 1-2
Brief & Design
We translate your interior vision into production-ready specifications. This is the most important phase, ambiguity here is the primary cause of delays and cost overruns in custom furniture projects.
- 45-minute consultation call to review scope, materials and aesthetic direction
- Mood board alignment: we confirm reference pieces and reject anything outside the workshop's production range
- Technical drawings per piece, reviewed and approved by you before production starts
- Material and finish selection from physical samples (sent by courier if needed)
- Unit pricing confirmed and production schedule signed off
- Production begins on receipt of 50% deposit
Weeks 3-10
Production
The workshop team dedicates this phase entirely to your order. Production is sequenced, structural frames first, then finishing, then upholstery and hardware, so quality checks happen at each stage, not just at the end.
- Dedicated production schedule shared with you on day one
- Photo updates every three working days via shared folder
- Mid-production review at week 5: video call with the workshop team to walk through progress
- Any design queries resolved within 24 hours
- Materials pre-approved before cutting, no substitutions without sign-off
- Our master craftsman personally oversees production at each stage, with formal QC checkpoints at frame, finish and final inspection
Weeks 11-12
Quality Control & Loading
Every piece is inspected against the original specification before it is wrapped and loaded. This phase cannot be rushed, it is the last point at which any issue can be corrected without impact on your timeline.
- Piece-by-piece QC against the specification checklist
- Dimensional verification (tolerances: ±3mm on frames, ±1mm on hardware)
- Finish and colour consistency check across all pieces in the order
- Full photography of every piece before protective wrapping
- Custom timber crating for fragile or large pieces
- Export documentation: commercial invoice, packing list, certificate of origin, bill of lading
Weeks 13 to 20 depending on destination
Shipping & Delivery
Full Container Load (FCL) sea freight from Bali (Benoa port). We coordinate the full logistics chain to your site.
- FCL booking through our established freight forwarder network
- Live shipment tracking shared with you from the day of loading
- Customs coordination in the destination country via local partners
- Typical transit times: SE Asia 2 to 3 weeks · Middle East 4 to 5 weeks · Mediterranean 5 to 7 weeks · Caribbean/Americas 7 to 10 weeks
- Final-mile delivery to your site or a nearby bonded warehouse
- Unloading and placement assistance available in select markets on request
Frequently asked questions
What is the minimum order quantity?
We work with a minimum of one 20ft container, which typically holds 25–40 pieces depending on size and packaging. Most hotel projects ship in a 40ft HC container (60–90 pieces).
How long does production take?
Production takes 8 to 10 weeks for a standard container once the design is approved and the 50% deposit received. Rush orders are evaluated on a case-by-case basis.
What does the timeline from brief to shipping include?
From your approved brief to a sealed container ready to ship, the timeline covers design alignment (1 to 2 weeks), production (8 to 10 weeks), and quality control plus container loading (1 to 2 weeks). Total door-to-door, including ocean freight, is 12 to 20 weeks depending on destination.
What happens if a piece arrives damaged?
We replace it. All pieces are photographed before loading. If damage occurs in transit and we have photo evidence of condition at loading, we will reproduce and reship the affected pieces at no additional cost.
Do you handle customs clearance?
We handle Indonesian export documentation. In the destination country, we coordinate with a local freight forwarder who manages customs clearance, duties and final delivery. We currently have partners in the EU, UK, UAE, Maldives and the United States.
Can I visit the workshop during production?
Yes. We welcome client visits, particularly at the mid-production review point (week 5). Travel to Kerobokan, Bali is at your own cost. We can arrange accommodation recommendations and airport transfers.
Ready to start your project?
Brief us on your scope. We'll confirm capacity and send a production schedule within 48 hours.